Don Johnson Auto Group - How does Don Johnson Auto Group’s Concierge Service work near Chippewa Falls, WI?
Saving time without sacrificing vehicle care matters when you live and work near Chippewa Falls. Between commuting on US-53, quick trips along WI-29, or shuttling between downtown errands and Lake Wissota plans, it is easy for routine maintenance to fall to the bottom of the list. That is exactly why our Concierge Service exists — we pick up your vehicle, complete the requested service or maintenance, and return it to you so you can keep moving.
At Don Johnson Auto Group, our goal is simple and convenient service. With multiple service centers in Rice Lake, Hayward, Ladysmith, and Cumberland — plus Collision Centers in Rice Lake and Cumberland — we make pickup and delivery straightforward for drivers in and around Chippewa Falls. Here is how the process works and how to get the most from it.
What our Concierge Service includes
Our team arranges pickup from your home or place of work, transports your vehicle to one of our service departments, completes the requested work, and returns it to you — all on your schedule. If you prefer to stay fully digital, our EAssist tools make it easy to communicate, review recommendations, and handle approvals from your phone or computer.
Because we service Chevrolet, GMC, Ford, Chrysler, Dodge, Jeep, and RAM, you can use one trusted partner for the household fleet — whether you drive a Chevy Equinox, a GMC Sierra, a Ford F-150, a Jeep Grand Cherokee, or a RAM 1500. We also help with technology setup, from pairing your phone to Uconnect® to walking through built-in infotainment features after a software update.
Step-by-step: Scheduling and what to expect
Most pickups are as easy as booking your preferred time and confirming where you want us to meet you. Here is a simple overview so you know what happens from start to finish.
- Request an appointment: Schedule online or call the Don Johnson Auto Group service location most convenient for you — Rice Lake, Hayward, Ladysmith, or Cumberland — and ask for pickup and delivery.
- Confirm details: We will verify your vehicle information, pickup and return addresses, preferred times, the services you want completed, and any special instructions such as key exchange or parking notes.
- Day-of pickup: Our team arrives at the scheduled time, completes a quick handoff, and transports your vehicle to our service department. If you need a vehicle while yours is in the shop, ask about complimentary loaners — they are available subject to availability.
- Digital updates: We keep you informed using EAssist — expect timely messages, recommendations if we find anything additional, and quick approvals right from your device.
- Return delivery: When service is complete, we confirm timing and bring your vehicle back to your home or workplace. We will walk through what was done and answer any questions before we hand back the keys.
- Records and follow-up: Your service records are stored with us, and we can send a copy electronically for your files. If a future appointment is recommended, we can set it up while we are there.
If your schedule changes, just let us know — we will reschedule pickup and return times so everything fits your day.
Service that fits life near Chippewa Falls
Whether you are commuting toward Eau Claire, heading out for a weekend around Lake Wissota, or tackling the daily run between schools, practices, and the grocery store, our Concierge Service is designed to simplify your to-do list. Many of our guests prefer workplace pickups to avoid time away from the office, while others appreciate a home pickup that lets the day run without a hitch.
If you are unsure whether your specific address near Chippewa Falls works for pickup and delivery, reach out — our team will confirm availability and scheduling options based on your location and the service you need.
Popular services that qualify for pickup and delivery
From quick upkeep to more in-depth repairs, our highly trained and certified technicians are equipped to handle a wide range of needs. If you are wondering what you can book with pickup and delivery, here are common requests:
- Oil and filter changes: Conventional or full synthetic service completed to your manufacturer’s recommended interval.
- Tire services: Rotations, balancing, flat repair, and replacements from our tire inventory.
- Brake care: Inspections, pads and rotors, and related brake system maintenance.
- Batteries and starting systems: Testing and replacement, plus alternator checks when needed.
- A/C and heat: Inspections, maintenance, and repairs that help keep cabin temperatures comfortable.
- Steering and suspension: Diagnostics, alignments, and component repairs to maintain confident control.
- Exhaust system services: Inspections and repairs to support performance and emissions.
- Belts and hoses: Proactive inspections and replacements to prevent roadside issues.
- Lights, wipers, and accessories: Quick replacements and add-ons to improve visibility and convenience.
- Check Engine light: Diagnostic scans and repairs by experienced technicians.
- Technology help: Setup support for systems like Uconnect® and guidance on infotainment features.
If you have been in a collision, we can also coordinate towing to our Collision Centers in Rice Lake or Cumberland and help arrange a loaner while repair planning gets underway.
How we care for your vehicle
From the minute we pick up your keys to the moment we return your vehicle, our focus is professional care and clear communication. Our technicians are highly trained and certified, and our service advisors keep you informed at every step so there are no surprises.
We also respect your time. If anything unexpected arises while your vehicle is in the shop, we will explain what we found, outline your options, and proceed only after you authorize the work. When everything is wrapped up, we will review what was completed and make sure you are fully satisfied before we head out.
Frequently Asked Questions:
Is pickup and delivery really complimentary near Chippewa Falls?
Yes — our Concierge Service offers complimentary pickup and delivery. Availability is based on scheduling and location, so contact us to confirm the best times for your address.
Do I need to be present for pickup or return?
We can coordinate a secure key exchange that fits your day. Many guests prefer a quick handoff, but if you need fully contactless arrangements, just let us know when you schedule.
Which brands can you service with pickup and delivery?
We service Chevrolet, GMC, Ford, Chrysler, Dodge, Jeep, and RAM. If you have more than one brand in the driveway, our team can coordinate everything through one point of contact.
Can you pick up from my workplace in the Chippewa Falls area?
Absolutely. We regularly coordinate workplace pickups so you can keep your day on track. Provide parking details and any building instructions when you book your appointment.
What services qualify for pickup and delivery?
Most maintenance and many repairs qualify, including oil changes, tire and brake work, batteries, A/C and heat service, steering and suspension, exhaust, belts and hoses, lights and wipers, and Check Engine light diagnostics. Ask our team if you have a unique request.
Do you offer loaner vehicles while mine is in service?
Yes — we provide complimentary loaner vehicles, subject to availability. If you need a loaner, mention it when you schedule so we can reserve one.
How will I approve recommendations or pay?
We can handle everything electronically through our EAssist tools. You will receive updates, can approve or decline recommendations, and finish payment digitally if you prefer.
What if I need collision repair instead of maintenance?
We can arrange towing to our Collision Centers in Rice Lake or Cumberland and help you coordinate next steps, including estimates and a loaner if one is available.
Living near Chippewa Falls means plans can change — a surprise meeting downtown, a last-minute practice at Casper Park, or a quick run to the Lake Wissota boat launch. Our Concierge Service is built to give you back that time while keeping your vehicle ready for everything on your calendar.
If you are ready to schedule pickup and delivery, reach out to the Don Johnson Auto Group service team at the location that suits you best. We will confirm availability for your address near Chippewa Falls, lock in your preferred time, and handle the rest. From everyday maintenance to technology refreshers and collision support, we are here to make vehicle care simple and convenient — on your terms.
